Business Communication Attitude and Physiological Barriers

Question: Discuss about the Business Communicationfor Attitude and Physiological Barriers. Answer: Communication is a major employability skill that employers look while choosing their employees. Its the mode of transferring information or ideas from one person to another either by use of words, using signs or through a written material. Communication skills are essential for the efficient and effective running of any organization (Saks and Gruman, 2011, p. 14). Communication may be of different types; listening, verbal communication, non-verbal communication, emotional awareness. However, it has several barriers; Physical barriers like noise, language barrier, attitude and physiological barriers. This essay brings about an experience that is linked to a non-verbal form of communication. It talks about the importance of non-verbal communication and its limitations and how one can improve the communication skills of effective communication. Non- Verbal Communication An incident whereby someone is employed in an institution of the physically challenged people as a cleaner. The worker cannot communicate effectively with the students because they use sign language and the employee is not familiar with the signs. They may need help from their cleaner, but they cannot convey their message in the right way. The cleaner may also need to pass information to them, but it may be challenging. Even though it may be difficult to communicate to each other, the worker can learn to talk through signs for secure communication with the students (Patterson, 2012, p. 5). The employee can learn how to use gestures, facial expressions, body movements and also the voice tone. After the cleaner learns the several non-verbal behaviors', communicating with the students may be very easy, and information would be passed to each other quickly. This is an experience that is linked to the non-verbal communication which is used to give information to people who may not be able to understand the written or oral information that is given to them, so the sender has to use the non-verbal communication behaviors. Nonverbal communication concepts bring about repetition, contradiction, complementing, accenting, and substitution of words. The use of nonverbal communication shows one's emotions of curiosity, happiness, anger, anxiety, pleasure, and interest among others. Most people within different settings use nonverbal communication cues when expressing their empathy in a deliberate manner (Leathers and Eaves, 2015, p. 2). The ability to interpret nonverbal cues and signals is complicated since nonverbal communication does not have fixed meanings for it means different in different contexts. Non-verbal communication is a mode of communication enables individuals to transfer information or ideas to others by use of signs, body language (kinesics), touch [haptics] and distance [proxemics]. The understanding and interpretation of nonverbal signals provide one with an advantage over other people in the environment where communication takes place (Patterson, 2012, p. 90). Mostly, nonverbal communic ation is grounded on instinct, and the communicators tell the truth, and this makes this mode of communication more recommended than verbal messages. There are different ways that people can communicate with each example by use of facial expressions, gestures and even how one dress can bring about communication. Non- verbal communication is important because; it brings a fast interpretation of a message like the use of symbols and signs can communicate faster than spoken or written message. It also reduces the time that the message is supposed to reach the receiver. Use of visual language is necessary because the receiver of the message can see the displayed message which could be attractive and presentable (Martin and Nakayama, 2013, p. 100). Communicating non-verbally also helps where you have to pass a message to the handicapped person, and they can understand clearly. There are sometimes when one has to pass a message to illiterate people, the use of gestures, facial expressions and maintaining eye contact is useful to uneducated people without the use of written words (Mavridis, 2015, p. 56). One may be disrupted by either no ise or long distance while trying to convey a particular message to someone. This may call for gestures for the receiver to understand what you are meaning. Lastly, use of nonverbal communication is easy to figure out between the two parties. However, non-verbal communication may have some disadvantages. Not everyone is familiar with the gestures and facial expressions while others may not prefer it. Sometimes it's tough for some people to understand the signs and they may end up receiving a wrong information. You may need to convey lengthy discussions with the other party, and this may be cumbersome because nonverbal communications only call for short messages (Knapp, Hall, and Horgan, 2013, p. 80). It does not follow any format while communicating because individuals unconsciously engage themselves in nonverbal communication by moving their bodies. One may also be interrupted while passing the message because it uses facial expressions. Lastly, it may be expensive at times. The experience of the employed cleaner in a physically challenged students institution made the worker improve the non-verbal communication skills. To improve the skills, one should understand carefully the gestures, facial expressions, movement of the body and also the voice tone (Botwinick, 2013, p. 30). This is because these signs usually convey a message that one should understand. Some people may also want to pass information but their words may not match with their nonverbal movements. One should be careful with the phrase and expressions. The eye contact is very essential while passing a certain information, one should look to the other party's eye, but it should not last for more than five seconds because it will mean something else. For effective communication, one should always practice the skills in case you are not familiar with them to avoid the bias of the message conveyed. In conclusion, none- verbal communication is important when dealing with handicapped personality, children and also illiterate people. Nonverbal communication makes work easier within the workplace and helps businesses in conducting critical responsibilities such as interviews. Nonverbal signals portray accuracy and trustworthy of intentions as a sign of confidence. It's important to understand others and how they try to convey their message. We should consider the non-verbal behaviors and their meaning. Lastly, we should respect other people's privacy and their communication skills and accept them because we are different. List of References Botwinick, J., 2013.Aging and behavior: A comprehensive integration of research findings. Springer. Knapp, M.L., Hall, J.A. and Horgan, T.G., 2013.Nonverbal communication in human interaction. Cengage Learning. Leathers, D.G. and Eaves, M., 2015.Successful nonverbal communication: Principles and applications. Routledge. Martin, J.N., and Nakayama, T.K., 2013.Experiencing Intercultural Communication. McGraw-Hill Higher Education. Mavridis, N., 2015. A review of verbal and non-verbal humanrobot interactive communication.Robotics and Autonomous Systems,63, pp.22-35. Mishra, K., Boynton, L. and Mishra, A., 2014. Driving employee engagement: The expanded role of internal communications.International Journal of Business Communication,51(2), pp.183-202. Patterson, M., 2012.Nonverbal behavior: A functional perspective. Springer Science Business Media. Saks, A.M. and Gruman, J.A., 2011. Organizational socialization and positive organizational behaviour: Implications for theory, research, and practice.Canadian Journal of Administrative Sciences/Revue Canadienne des Sciences de l'Administration,28(1), pp.14-26.